Payment Policy

Recurve Re Management LLC

This Payment Policy explains how payments are accepted, processed, and handled when you pay Recurve Re Management LLC for property management–related services through our website or digital invoices. By submitting a payment, you agree to this Payment Policy and to our Terms of Service or any service agreement that applies to your account.

This policy is intended for residential and commercial clients who pay fees such as management fees, service fees, maintenance costs, or other charges billed by Recurve Re Management LLC.

1. Scope of this Policy

This Payment Policy applies to:

  • Online payments submitted through our website or secure payment links

  • One-time payments for invoices or statements

  • Recurring or scheduled payments, where applicable

It does not replace any written property management or lease agreement you may have signed. In case of conflict, your signed agreement and applicable law will control, but this Payment Policy still governs how online payments are processed.

2. Accepted Payment Methods

We currently accept the following electronic payment methods:

2.1 PayPal

You may pay using:

  • Your PayPal balance

  • Linked bank account (where supported by PayPal)

  • Eligible credit or debit cards stored in or entered through your PayPal account

  • Guest checkout with a card, if available in your region and permitted by PayPal

All PayPal transactions are governed by PayPal’s own terms, user agreements, and privacy practices in addition to this Payment Policy.

2.2 Stripe (Credit/Debit Cards)

Payments processed via Stripe may include:

  • Major credit cards (e.g., Visa, Mastercard, American Express, where supported)

  • Major debit cards linked to your bank account

Card details are entered on a secure page or embedded form powered by Stripe. We do not receive or store your full card number or CVV on our servers.

2.3 Methods Not Accepted

Unless explicitly stated in writing, we do not accept:

  • Cash payments submitted through this website

  • Personal checks or money orders through this payment gateway

  • Cryptocurrencies or other alternative payment methods

Some payment options may be offered offline (such as checks) depending on your agreement with us, but they are not part of this online Payment Policy.

3. Currency & Location

  • All amounts are billed and processed in United States Dollars (USD).

  • If your bank account or card is in another currency, your bank or card issuer may convert the amount and may charge additional fees. These conversion rates and fees are not controlled by Recurve Re Management LLC.

You are responsible for any charges imposed by your financial institution.

4. Pricing, Fees & Taxes

  • The amount shown at checkout or on your invoice is the amount you authorize us to charge, including all applicable fees, charges, or taxes that are disclosed.

  • We do not intentionally add hidden surcharges to your payment.

  • However, third parties (PayPal, Stripe, your bank, or card issuer) may apply:

    • Foreign transaction fees

    • Currency conversion fees

    • Other service charges

Recurve Re Management LLC is not responsible for these third-party charges.

5. Payment Authorization & Timing

By submitting payment, you confirm that:

  • You are legally authorized to use the selected PayPal account, bank account, or card.

  • The information you provide is accurate, complete, and current.

  • You authorize Recurve Re Management LLC (and our payment processors PayPal or Stripe) to charge the full amount displayed at the time of payment.

Timing of Charge:

  • For most online payments, your card or PayPal account is charged immediately when you click “Pay,” “Submit,” or equivalent.

  • For certain invoices, a pending authorization may appear first, then finalize as a completed charge.

If your payment is declined or cannot be processed, your account may remain past due, and services may be delayed or subject to late fees in accordance with your service or lease agreement.

6. Recurring & Scheduled Payments (If Applicable)

If you enroll in recurring or scheduled payments for ongoing services (for example, monthly management fees):

  • You authorize us to automatically charge your chosen payment method on the schedule described (e.g., monthly, on a specific date).

  • You are responsible for ensuring that:

    • The payment method remains valid and has sufficient funds or credit.

    • Any changes (new card, updated expiration date, etc.) are updated promptly.

You may cancel or update recurring payments by contacting us within a reasonable time before the next scheduled charge. Some changes may also be managed directly through the payment portal, if available.

7. Payment Processing & Security

We use reputable third-party processors (PayPal and Stripe) to handle all payments.

  • All communications during checkout are encrypted using industry-standard SSL/TLS protocols.

  • Recurve Re Management LLC does not store your full card number, CVV, or PayPal login credentials on our servers.

  • PayPal and Stripe are responsible for storing and protecting your payment credentials in accordance with their own security standards and compliance requirements.

If you suspect unauthorized use of your payment method, you should:

  1. Immediately contact your bank, card issuer, or PayPal; and

  2. Notify Recurve Re Management LLC so we can review recent transactions and temporarily suspend payment access if needed.

8. Failed, Late, or Reversed Payments

A payment may fail, be reversed, or be refused for reasons such as:

  • Insufficient funds or credit

  • Incorrect card number or expiration date

  • Bank or PayPal security blocks

  • Expired or canceled card

  • Chargeback or dispute initiated by you

Consequences of Failed or Late Payments:

  • Your account may remain unpaid or past due.

  • Late fees, interest, or penalties may apply in accordance with your lease or service agreement.

  • We may suspend or limit certain services until payment is successfully received.

We reserve the right to attempt to re-process failed payments a limited number of times where permissible by law and card network rules.

9. Refunds

Refunds, credits, and adjustments are governed by our Refund & Cancellation Policy or by your written agreement with Recurve Re Management LLC.

  • When a refund is approved, it will generally be issued using the same payment method used for the original transaction (PayPal or Stripe).

  • The timing of when refunded funds appear in your account depends on PayPal, Stripe, and your bank or card issuer; this may take several business days.

Certain fees may be non-refundable, such as:

  • Processing fees charged by financial institutions

  • Late payment fees

  • Administrative fees specified in your agreement

Any exceptions will be determined at our sole discretion and in accordance with applicable law.

10. Chargebacks & Disputes

Before initiating a chargeback through your bank or card issuer, we strongly encourage you to contact us directly so we can review and attempt to resolve the issue.

  • If you file a chargeback, we may provide documentation to PayPal, Stripe, or your bank showing that the charge was valid and authorized.

  • Submitting false, fraudulent, or abusive chargebacks may result in:

    • Additional collection actions

    • Suspension of online payment privileges

    • Legal remedies where applicable

We are committed to working in good faith to resolve legitimate billing concerns.

11. Data Privacy

Your payment-related data is handled in accordance with:

  • This Payment Policy

  • Our Privacy Policy

  • The privacy policies of PayPal and Stripe

We share only the minimum necessary information with payment processors to complete and verify your transaction, detect fraud, and comply with legal obligations.

12. Updates to this Payment Policy

Recurve Re Management LLC may update or revise this Payment Policy from time to time to reflect:

  • Changes in our services or internal processes

  • Changes required by law, regulation, or card network rules

  • Changes in our payment providers or technologies

When we make material changes, we will update the “Effective date” at the top of this page. Your continued use of our online payment services after such changes constitutes your acceptance of the updated Payment Policy.

13. Contact Information

If you have any questions about a payment, invoice, refund, or this Payment Policy, please contact us:

Recurve Re Management LLC
17341 Irvine Boulevard, Suite 285
Tustin, CA 92780
Phone: (714) 978-9200
Email: [email protected]