Returns & Refunds Policy

Recurve Re Management LLC

This Returns & Refunds Policy explains when and how customers may request a return, replacement, or refund for eligible physical products purchased from Recurve Re Management LLC. By placing an order with us, you agree to this policy in addition to our Terms of Service and any applicable service agreements.

Note: Property management fees, service fees, and other contractual charges are generally non-refundable, except where required by law or explicitly stated in a written agreement.

1. Scope of This Policy

This policy applies to:

  • Eligible physical items shipped by Recurve Re Management LLC (for example: welcome materials, accessory items, or any tangible goods we offer through our website).

  • Retail-style transactions processed through our online checkout (PayPal or Stripe).

This policy does not override:

  • Any signed property management agreement

  • Lease agreements with tenants

  • Other written contracts that may have their own terms related to fees and refunds

If there is a conflict, your signed contract and applicable law will control.

2. General Return Window

We want you to receive items in the condition expected. If something is not right, you may request a return within the following time frame:

  • Standard return window:
    You may request a return or refund within 14 calendar days from the date the tracking shows the order was delivered.

After 14 days from delivery, we are generally unable to accept returns or issue refunds, except in cases where required by law or in rare circumstances at our discretion.

3. Eligibility Criteria for Returns

To qualify for a return or refund, the item must generally meet all of the following conditions:

  • The item is in unused and resellable condition

  • The item is in its original packaging, including any accessories, manuals, and tags

  • You can provide proof of purchase (order number, receipt, or invoice)

  • You contact us within the 14-day window

We reserve the right to deny a return or issue a partial refund if the product:

  • Shows signs of use, damage, or wear not caused by shipping

  • Is missing parts or packaging

  • Has been altered or customized after delivery

4. Non-Returnable & Non-Refundable Items

The following are typically non-returnable and non-refundable:

  • Property management services, consulting services, or fees outlined in a service or lease agreement

  • Late fees, administrative charges, or other penalties assessed in accordance with your agreement

  • Customized or personalized items, unless they arrive damaged or with a clear defect

  • Items marked “Final Sale” or “Non-Returnable” at the time of purchase

  • Digital products or downloads (if any are offered)

If you are unsure whether an item is eligible, please contact us before initiating a return.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged in transit

  • Defective upon arrival

  • Not the item you ordered (wrong product, wrong variant, etc.)

please notify us as soon as possible, ideally within 7 calendar days of delivery, and include:

  • Your order number

  • A clear description of the issue

  • Photos showing the damage, defect, or incorrect item

For approved cases, we will typically:

  • Offer a replacement at no additional cost, or

  • Offer a full refund for the item, including standard shipping, if a replacement is not available

For defective or incorrect items, we will usually cover reasonable return shipping costs or provide a prepaid label, where applicable.

6. Return Shipping Costs

For returns due to change of mind, ordering the wrong item, or no longer wanting the product:

  • You are generally responsible for:

    • The cost of return shipping

    • Ensuring the item is packaged securely to avoid damage in transit

We recommend using a trackable shipping method and retaining proof of shipment. We are not responsible for items lost or damaged during return transit when the shipment is arranged by the customer.

For returns due to our error (defective, damaged, or incorrect item):

  • We will typically:

    • Provide a prepaid return label, or

    • Reimburse reasonable return shipping costs, as appropriate

Instructions will be provided once your return is approved.

7. How to Request a Return or Refund

To start a return or refund request, please:

  1. Contact us at:

  2. Include the following information:

    • Your full name

    • Order number or invoice

    • The item(s) you want to return

    • The reason for the return

    • Photos, if the item is damaged, defective, or incorrect

  3. Wait for our response:

    • We may ask for additional details or photos.

    • If approved, we will provide return instructions and, where applicable, a return authorization or label.

Important:
Do not send items back without contacting us first. Unauthorized returns may be refused or significantly delayed in processing.

8. Inspection & Approval

Once we receive your returned item:

  • Our team will inspect the product to verify its condition and eligibility.

  • We will then notify you by email whether:

    • Your return is approved in full,

    • Approved for a partial refund, or

    • Rejected, along with a brief explanation.

If the return does not meet the criteria (for example, significant damage, signs of use, or missing components), we may decline the refund or offer a partial refund at our discretion.

9. Refund Method & Timing

For approved refunds:

  • Refunds will generally be issued to the original payment method used at checkout:

    • PayPal payments → refunded via PayPal

    • Card payments via Stripe → refunded to the same card, where possible

  • Once we approve your refund and process it in our system, it may take:

    • 5–10 business days for the refund to appear on your statement, depending on your bank, PayPal, or card issuer.

Any original shipping fees may be:

  • Refunded in full if the return is due to our error (defective, damaged, or incorrect items).

  • Non-refundable for change-of-mind returns, unless required by law.

10. Exchanges

At this time, we do not guarantee direct “item-for-item” exchanges through the website.

If you want a different product or variant:

  • You may be asked to:

    • Return the original item (if eligible) for a refund, and

    • Place a new order for the item you want.

In some cases, and at our discretion, we may facilitate a replacement rather than a refund-first process, especially in defective or wrong-item cases.

11. Services & Contractual Fees

Many of our core activities relate to property management and related services, not physical goods.

Unless explicitly stated otherwise in a written agreement or required by applicable law:

  • Management fees, service fees, administrative charges, and other contractual amounts are non-refundable once the service period has begun or the service has been rendered.

  • Refunds or credits for such fees, if any, will be handled according to your contract and evaluated case by case.

12. Policy Changes

Recurve Re Management LLC may update or modify this Returns & Refunds Policy from time to time to:

  • Reflect changes in our operations or product offerings

  • Comply with updated legal or regulatory requirements

  • Improve clarity or customer experience

When changes are made, the “Effective date” at the top of this page will be updated. Your continued use of our website and services after changes are posted indicates your acceptance of the updated policy.

13. Contact Information

If you have questions about a return, a refund, or your eligibility under this policy, please contact:

Recurve Re Management LLC
17341 Irvine Boulevard, Suite 285
Tustin, CA 92780
Phone: (714) 978-9200
Email: [email protected]